The information that reaches us
Use a form on this site - a trial request or a message - and we receive what you type into it: your name, the device you want help with, an optional WhatsApp number, and an email only if the form asks for one. Your IP address comes along too, which we use to keep out spam.
Order in chat and what we see is your WhatsApp display name and number plus the plan you asked for. We never take card numbers ourselves; whatever payment method you use is handled by that provider, and those details never land on our systems.
Why we hold it
Everything we keep exists to run your account: to switch it on, send your login, answer you when you message, help set up each device, and let you know before a plan lapses. We do not rent, sell, or trade personal information, and we do not build advertising profiles from it.
Analytics, not ad-tracking
We count page views with privacy-respecting analytics purely to learn which guides earn their keep. No advertising cookies are dropped. Turn analytics off in your browser and every page still works exactly the same.
How long it stays
Account records live for as long as your plan is active and for 12 months after it ends, so returning customers keep the same login, and are then erased. Anything submitted through a form is cleared after 90 days.
The choices you have
The data is yours: ask to see what we hold, fix anything wrong, or have it wiped, and we will sort it within 30 days. Just reach us on WhatsApp +212 610 046 062.
Keeping it safe
Traffic to and from the site runs over HTTPS, and stored records sit behind access limited to the support team. Your login details travel to you through WhatsApp, so treat that chat as private and do not forward it on.
Still unsure about anything written above? A real person will walk you through it — say hello on WhatsApp +212 610 046 062, or head over to the contact page.