The promise in one line
Give IPTVUSA4K 7 days from the moment your account goes live. If it will not run on your device and our team genuinely cannot fix it, you get a full refund - whatever plan length or screen count you bought.
When a refund applies
You followed the setup guide, worked through it with our team, and the streams still will not play on a device we support.
Buffering keeps returning and support cannot settle it by switching server, swapping the player app, or adjusting decoder settings.
A channel that was on the channel list on the day you paid has gone missing and we cannot restore it.
When it does not
Simply changing your mind once everything has been working, or asking after the 7-day window has closed.
Trouble that traces back to your own broadband, to an ISP block, or to a device we do not support - we will still try to help, and the free trial exists precisely so you can check first.
Accounts we had to close for breaking the fair-use rules in our terms.
Claiming, step by step
Message us on WhatsApp +212 610 046 062 with your username and a line about what is going wrong. Let the team take a shot at it first - the large majority of issues are sorted inside a single conversation, often by setting the device up with you again.
If it truly cannot be fixed, we send the money back to the method you paid with, and it clears within 5 business days.
Renewals
This guarantee covers your first purchase. Once an account is up and running, renewing it is not refundable - by then the service has already proven itself on your hardware.
Still unsure about anything written above? A real person will walk you through it — say hello on WhatsApp +212 610 046 062, or head over to the contact page.